Returns & Exchanges
At EGM Cigars, we strive for complete satisfaction with every purchase; if you are not entirely pleased with your order, you may return eligible items within 14 days of receipt. Please ensure all products remain in their original, unopened packaging to qualify for a full refund or exchange.
Initiate a Request
Contact our dedicated customer service team via email with your order number and reason for return to receive an authorization form.
Secure Packaging
Place the items in their original protective casing and use a sturdy shipping box to prevent any damage to the luxury goods during transit.
Ship Your Return
Affix the provided return label or use a tracked courier service to send your package back to our international distribution center.
Quality Inspection & Refund
Once our specialists verify the condition of the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing