Frequently Asked Questions
Everything you need to know about your luxury cigar shopping experience.
How do you ensure the authenticity of your cigars?
We guarantee 100% authenticity for every product. Each box is sourced directly from official Habanos S.A. distributors and features the original holographic seals and unique barcoded labels for verification.
What are your international shipping options?
We offer worldwide shipping via premium couriers. All orders are carefully vacuum-sealed and packed in humidified pouches to maintain optimal conditions during transit.
How should I store my cigars once they arrive?
We recommend placing your cigars in a calibrated humidor at 65-70% relative humidity and a temperature of 18-21°C as soon as they are delivered.
What is your return policy for luxury items?
We accept returns within 14 days of delivery, provided the cigars remain in their original, unopened packaging and the seal is intact. Please contact our concierge team to initiate the process.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure bank transfers for high-value orders.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a tracking number via email to monitor your shipment's journey from our humidor to your doorstep.